Shipping & Delivery Policy

Website: www.gaysplanet.com
Contact Email: support@gaysplanet.com

Thank you for shopping at GaysPlanet. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 24 hours after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day, usually the following Monday.

Please note that processing time is different from shipping time.

2. Shipping Time & Delivery Estimate

Once your order has been shipped, the estimated delivery time is:

  • 5–7 business days

Delivery times may vary depending on your location, carrier performance, customs clearance, and other external factors beyond our control.

3. Shipping Confirmation & Tracking

After your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).
Please allow up to 24 hours for tracking details to update.

4. Discreet Packaging

All orders from GaysPlanet are shipped in plain, discreet packaging with no indication of the contents or brand name on the exterior, ensuring your privacy.

5. Incorrect Address & Failed Delivery

Please ensure that your shipping address is complete and accurate at checkout.
We are not responsible for delivery failures caused by:

  • Incorrect or incomplete addresses

  • Recipient unavailability

  • Refusal of delivery

If a package is returned due to these reasons, additional shipping fees may apply.

6. No Returns or Exchanges (Non-Quality Issues)

Due to the nature of adult products, we do not accept returns or exchanges for reasons including but not limited to:

  • Change of mind

  • Incorrect size or model ordered

  • Personal preference

Returns or replacements will only be considered in cases of verified quality defects or shipping damage.
If you receive a defective or damaged item, please contact us within 48 hours of delivery at support@gaysplanet.com, including clear photos or videos as evidence.

7. Contact Us

If you have any questions about shipping or delivery, please contact us at:

📧 support@gaysplanet.com

We are happy to assist you.